Privacy Policy

Depending on how you interact with Shivlinga, we may collect information that is necessary to process orders, provide customer support, improve our website and communicate with you.

Information you provide

• Your name.
• Mobile or phone number.
• Email address.
• Billing and shipping address.
• Order and purchase information.
• Information submitted through contact forms.
• Product reviews and feedback.
• Customer-support messages.
• Marketing and communication preferences.

Information collected automatically

• IP address or approximate location information.
• Browser and device information.
• Operating system.
• Pages and products viewed.
• Website interaction information.
• Referring website or campaign.
• Cookie and similar technology information.

We may use collected information for purposes reasonably necessary to operate Shivlinga and provide our services.

• Process and fulfil your orders.
• Arrange shipping and delivery.
• Provide order confirmation and updates.
• Process returns, refunds and exchanges.
• Provide customer support.
• Respond to questions and enquiries.
• Maintain order and transaction records.
• Prevent fraud and suspicious activity.
• Improve our website and shopping experience.
• Analyse website performance and traffic.
• Send promotional communications where permitted.
• Provide relevant offers where permitted.
• Comply with applicable legal obligations.

When you place an order with Shivlinga, we use the information provided by you to process, confirm, pack and deliver your order.

This may include your name, phone number, email address, billing details, delivery address, order details and other information required for fulfilment.

We may contact you regarding your order, including order confirmation, address verification, shipping updates, delivery notifications, returns, refunds or customer-support matters.

Shivlinga may offer different payment methods including online payment and Cash on Delivery, depending on availability.

Online payments may be processed through third-party payment gateways. These providers may process payment information according to their own privacy policies, security practices and applicable requirements.

We may receive limited transaction information such as payment status, transaction reference, payment method and confirmation necessary to complete your order.

To deliver your Rudraksha products and other purchases, Shivlinga may share relevant delivery information with shipping, courier, logistics and fulfilment partners.

Such information may include your name, phone number, delivery address, order reference and information necessary for delivery.

Delivery partners may process this information according to their own privacy policies and operational requirements.

Our website may use cookies, pixels, tags, local storage and similar technologies to provide essential website functions, remember preferences, analyse website performance and, where permitted, support marketing activities.

Essential Cookies

These may be required for essential website functions such as cart, checkout, security and session management.

Functional Cookies

These may remember certain preferences and help provide a smoother shopping experience.

Analytics Cookies

These may help us understand website traffic, product views, visitor behaviour and overall website performance.

Marketing Technologies

Where applicable and permitted, advertising pixels and similar technologies may be used to measure campaigns or improve advertising relevance.

You may control certain cookies through your browser settings and available privacy controls. Disabling some cookies may affect certain website functions.

Where permitted by applicable law and according to your communication preferences, Shivlinga may send promotional communications regarding Rudraksha products, new collections, offers, educational content or other relevant updates.

Promotional emails may include an unsubscribe option. You may use that option to stop receiving promotional emails.

Please note that transactional communications such as order confirmations, shipping updates, delivery notifications and important service messages may continue where necessary to provide the service you requested.

We may share limited personal information with service providers where reasonably necessary to operate our store and provide services.

• E-commerce platform providers.
• Payment and financial service providers.
• Courier and logistics partners.
• Customer-support providers.
• Email, SMS or WhatsApp communication providers.
• Website analytics providers.
• Advertising and marketing providers where applicable.
• Fraud-prevention and security providers.
• Professional advisers where reasonably necessary.

Information may also be disclosed where required by law, court order, governmental request or other lawful process, or where necessary to protect our customers, business, website or legal rights.

Our website may contain links, integrations, payment services, social-media features, embedded content or other functionality provided by third parties.

Third-party services may collect or process information under their own privacy policies. We recommend reviewing their privacy policies before providing information directly to them.

Shivlinga is not responsible for privacy practices, security practices or content of third-party websites and services that we do not control.

We may retain personal information for as long as reasonably necessary for the purposes described in this policy.

This may include order fulfilment, customer support, accounting, taxation, fraud prevention, dispute resolution, business records and compliance with applicable laws.

When information is no longer reasonably required and there is no legal or legitimate reason to retain it, it may be deleted, anonymised or securely disposed of.

We take reasonable technical, organisational and administrative measures intended to protect personal information from unauthorised access, misuse, alteration, disclosure, loss or destruction.

Security measures may include secure connections, access controls, authentication procedures, monitoring and appropriate data-handling practices.

Depending on applicable law, you may have certain rights regarding your personal information.

• Request information about personal data we process.
• Request correction of inaccurate information.
• Request updating of your information.
• Request deletion where legally applicable.
• Withdraw consent where processing is based on consent.
• Manage certain marketing preferences.
• Raise a privacy-related grievance.

For security reasons, we may need to verify your identity before processing certain privacy requests.

To submit a privacy request, please contact us using the details provided below.

Our website is intended for general consumers and is not knowingly designed to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action where required.

We may process certain information to identify, investigate and prevent fraudulent transactions, unauthorised activity, abuse, security incidents and attempts to misuse our website.

This may include analysing order information, transaction signals, device information, IP-related information and other data reasonably necessary for security and fraud-prevention purposes.

Shivlinga may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, service providers or applicable legal requirements.

Any updated version will be published on this page together with a revised "Last Updated" date.

We recommend checking this page periodically to remain informed about how your information is handled.

If you have any questions about this Privacy Policy, want to request correction or deletion of applicable information, wish to manage your privacy preferences or want to raise a privacy-related grievance, please contact Shivlinga.

We will review and respond to privacy requests in accordance with applicable requirements and reasonable verification and security procedures.